Refund & Returns Policy

The price of our products doesn’t allow for free returns. If you're returning an item because you've changed your mind, you'll need to arrange for the goods to be returned to us. We advise that a secure/tracked service is used to ensure all returned items arrive back to us, within 28 days of receiving the product, in a resalable condition. Once we receive your returned order we will inspect all goods and any refunds will be processed within 14 days. 

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Tollo reserves the right to refuse a refund on items deemed not to be resalable. 

Faulty or damaged or lost items

Please ensure you check all goods upon delivery as any fault or damage must be reported to us within 7 days of receiving your item. If a repair or replacement cannot be provided then please return the item to us within 7 days of receiving it, and we won’t charge you for the return.

For any lost items, we must be notified of this within 7 days of receipt of your dispatch email. 

If you require any additional help or have any questions about your return please get in touch with us at sales@tollo.co.uk and we will be happy to assist you. 

RETURNS ADDRESS

XPand Logistics Ltd
Echelon Workplaces
Essence House,
Thorpe Industrial Estate,
Crabtree Rd,
Egham
TW20 8RN

Please contact us before making a return so that we can prepare our warehouse to expect the item coming back. If you require any additional help or have any questions about your return please get in touch with us at sales@tollo.co.uk and we will be happy to assist you.